Product related Questions:
Q. How many layers are included?
A. The product contains three layers of UV resistant polyester. Each layer is 3 mil thick plus adhesive. Our patented design allows the film to be removed and while taking the adhesive with it.
Q. How long will each layer last?
A. Each layer is designed to last approximately 6 months although this can vary depending on the usage.
Q. What vehicles is this product available for?
A. We offer sizes that are laser pre cut to fit the Jeep Wrangler (TJ, JK, and JL) and the Jeep Gladiator (JT).
Q. Does my windshield need to be brand new?
A. No, however, any imperfections that an old windshield might have would be amplified by the tear-off.
Q. Will Windshield Defense™ protect against rock strikes?
A. Yes, our product will protect from pesky rock chips and other debris from day-to-day driving that would normally crack your windshield.
Q. Can I use this product if I have Gorilla® Glass?
A. Yes and it is recommended to do so! Gorilla Glass can still be damaged by rock strikes, causing large chips in the glass. Those chips then lead to breaks and cracks in the glass. RO windshield defense is a great additive for the gorilla glass.
Q. How long will my order take to ship?
A. Your order will ship within 1-2 business days and should arrive within 3-5 business days.
Q. What countries do you ship to?
A. Currently the product is only available in the United States
Q. What is your policy on returns?
A. You can return most new, unopened items within 30 days of delivery for a full refund. The refund does not include shipping and handling and you will be responsible for shipping the product back to us. Click here to view our full policy.
Q. What if the product is damaged?
Contact us at email@example.com if you received a defective product and we will initiate a full refund including shipping and handling. We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product. Click here to view our full policy.
Installation Related Questions:
Q. Do I need to have a friend help me install the product?
A. Yes, we recommend a second set of hands to help guide the film from the hood to the windshield. It makes the installation process much easier.
Q. I bought the product, but do not feel comfortable installing it myself. Can I bring this to my local window tint shop to have it installed?
A. Yes. Any automotive tint shop will be able to install this product if needed.
Q. In what temperature range should I install this product?
A. We recommend that you install the product inside a garage or building, while the temperature is between 60°F and 80°F. Otherwise the film might not cure correctly, causing installation failures.
Q. Should I take the film out of the box and clean it before putting it on my Jeep?
A. Yes, we recommend that you take the film out of the box, clean both side of the film and then let it sit on a workbench or table overnight. The film needs time to relax and lay flat so it will properly adhere to the glass. Failure to do so can result in a poor installation.
Q. Do you recommend a specific paper towel to use for the installation process?
A. Any paper towel that is lint free will work.
Q. If I have Rain-X® or a hydrophobic ceramic coating on my glass, does it need to be removed before installing the Windshield Defense™?
A. Yes, Rain-X® or hydrophobic ceramic coating MUST be removed prior to the installation. Please remove such products from the windshield according to its manufacture instructions. Failure to do so can result in a poor installation because the special coating will ruin the film adhesive. Windshield Defense™ has hydrophobic properties built in that help remove rain while driving.
Q. Does each layer need to be installed separately?
A. No, Windshield Defense™ is pre-laminated a three-layer product and only needs to be installed once. Each layer can then be removed as necessary.
Q. If I failed to line the product up correctly on the glass, can I lift it off the glass and reposition it?
A. Yes, but you have no more than 2 minutes. The adhesive will start its curing process once the liner has been removed and the installation solution has been applied. If you need to reposition the film for any reason, make sure to do it as quickly as possible and to spray the installation solution on the film’s adhesive and the glass. Failure to re-wet the film can cause a poor installation.
Q. How much pressure should I apply when squeegeeing out the installation solution?
A. We recommend that you use a very firm and consistent amount of pressure with the squeegee to insure as much solution is removed from between the glass and the film.
Q. What should I do if any of the film pops up during the installation process?
A. If a small area pops up, simply grab a brand-new paper towel, and cover the squeegee and push it down, making sure to use heavy pressure. If that does not solve the problem, let the area sit for 5-10 minutes and then complete the rest of the installation and go back to the problem area afterwards. It should then lay down with no issues.
Q. How long do I need to wait until I can clean the Windshield Defense™ product?
A. You are able to clean the product after it has been installed and had roughly 1 hour to cure. Make sure to only use ammonia free glass cleaners. We recommend sprayaway glass cleaner and chemical guys signature series glass cleaner. Both are options that are ammonia free.
Q. I would like to add Rain-X® after I have installed Windshield Defense™ tear offs, is that ok?
A. Yes you can, but it’s not necessary. All of our products have hydrophobic properties built in.
Q. After I have installed the Windshield Defense™ product, how long should I wait until I drive the vehicle?
A. We recommend that you install it in a garage or shop, let it sit for roughly an hour to make sure the film has had proper time to adhere. Then you are able to bring the vehicle outside, and let it continue to cure in the sunlight. After another hour it should be ready to go. Location, time of day and climate can make this a faster or slower process. In a very warm and dry location, the film will cure very quickly. In a colder or more humid climate, it may take slightly longer. Its best to plan for a total of 2-4 hours from the time of installation to the time you can drive the vehicle.
Q. How long after installing Windshield Defense™ do I need to wait until I am able to drive my jeep in the rain?
A. It’s recommended that the film cures for at least 24 hours prior to any exposure to rain, and 3-5 days before any car wash.
Q. I installed the product and a huge rock hit my windshield. How long do I need to wait before I can remove a layer?
A. After the film has cured for 24-48 hours, it is safe to remove a layer if needed.
Still have questions? Contact us at firstname.lastname@example.org